Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
At Maybell, we have 14 days return and exchange policy. You have an option to return and exchange items purchased from maybellindia.in for any reason within 14 days of receipt of the item. Altered products cannot be returned.
GUIDLINES FOR A VALID RETURN AND EXCHANGE
1. All product tags intact and in their original packaging.
2. Product must be unused.
3. Products must be in an unwashed and in undamaged condition.
Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.
Any outfits purchased under Sale / Offers / discount coupons are not eligible for return. It can be exchanged subject to availability for the same garment.
Bottoms are not eligible for return or exchange.
Note: One time reverse pick-up would be done against an order.
TO RETURN A PRODUCT PLEASE FOLLOW THESE STEPS
Raise a return request by filling out our form https://maybellindia.com/apps/return_prime and we will process your request. Our courier partner will pick up the product from your doorstep.
FAILURE OF PRODUCT PICK-UP
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please call our customer care no. 9962118181
At Maybell, we have 14 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.
UNDER EXCHANGE POLICY
1. Only size exchanges are allowed.
2. Items can be exchanged for a similar size or a different size.
3. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. This is applicable only for items which are purchased under MRP.
Only one reverse pick up will be arranged for an order.
No return and exchange for exchanged garments.
NOTE : WE WOULD NOT BE PROVIDING RETURN AND EXCHANGE FOR INTERNATIONAL ORDERS.
For any order related issue kindly share unboxing video for further assistance.