Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
What is our return policy?
We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the following cases:
- Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back.
- Size Mismatch: Did you happen to order the wrong size? Don’t worry, we’ll be happy to help you on this.
- Did not like the product: Hmmm, don’t worry! You can still return the product and choose another amazing outfit!
You can return the outfit within 14 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request.
Make sure that the original tags, labels, and packaging is retained, the product is unwashed, unused & not damaged.
Can I return outfits purchased during Sale / Offer/ discount coupons?
Outfits purchased under Sale / Offers / discount coupons are not eligible for return.
Can I send the outfit through the same delivery guy if I don’t like it?
No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!
Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same.
I paid for the product using COD?
We’ll refund the amount in the bank account as per details shared or Maybell voucher which can be used for future purchases on our site.
How much time does it take for the refund, if I have made my payment by options other than COD?
Once your return is received & processed by our Returns Team, the refund will be credited to your account within 10-15 working days.
Under what condition will my return not get accepted?
Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the returns under the below conditions:
- Used/washed outfits
- Original packaging not provided ( Tags, Labels, Covers)
- Altered outfits
- Returns raised after 14 days of delivery